Orders
Are all products made to order?
Most pieces available through Studio Fenice are handcrafted to order, produced in limited editions, or commissioned specifically for each Client. Product availability is indicated on each product page.
Can I modify or cancel my order?
Once payment has been received and production has commenced, orders become final and cannot be modified, cancelled, or refunded. Please review all specifications carefully before confirming your purchase.
Do you accept bespoke or custom commissions?
Yes. Many of our designers and manufacturers can accommodate bespoke dimensions, finishes, materials, or upholstery. Availability depends on the individual collection and designer.
Products
Why do products vary slightly from the photographs?
Every Studio Fenice piece is individually handcrafted using natural and artisanal materials. Variations in colour, grain, veining, texture, patina, finish, and dimensions are part of the character of each piece and should be expected. These natural variations make every work unique and are not considered defects.
Can I request finish or material samples?
In many cases, yes. Where available, finish or material samples may be requested before production begins. Additional charges may apply for custom samples.
Where are your products made?
Our collections are produced by independent designers, artisan workshops, and specialised manufacturers located in Europe, North America, Latin America, and other regions, depending on the designer and collection.
Shipping & Delivery
Do you ship internationally?
Yes. Studio Fenice arranges worldwide shipping through trusted logistics partners experienced in transporting collectible furniture, lighting, artwork, and design objects.
How are shipping costs calculated?
Shipping quotations are prepared individually based on the destination, dimensions, weight, delivery method, and any special handling requirements.
Do you offer White Glove delivery?
Yes, in many destinations. White Glove delivery typically includes delivery to the room of your choice, unpacking, assembly where applicable, removal of packaging, and inspection upon delivery.
Can I arrange my own transport?
Yes. Clients may appoint their own carrier. Collection details must be provided in advance, and the selected carrier must be appropriately qualified and insured.
Payment
What payment terms do you offer?
A non-refundable deposit of 50% is generally required to confirm an order and commence production. The remaining balance, together with applicable taxes, shipping, insurance, customs duties, and related charges, must be paid before the order is released for shipment or collection.
Which payment methods do you accept?
Accepted payment methods are displayed during checkout. Depending on the order value and destination, additional payment options may be available upon request.
Returns & Warranty
Do you accept returns?
As most products are made to order or specially commissioned, all sales are considered final. Returns, exchanges, and cancellations are not accepted except where required by applicable law.
What should I do if my order arrives damaged?
Please inspect your order immediately upon delivery. Any visible damage or delivery discrepancy must be reported in writing within forty-eight (48) hours and supported by photographs of both the product and its packaging.
Do your products include a warranty?
Yes. Studio Fenice provides a limited warranty against manufacturing defects. Natural ageing, patina, colour variation, and characteristics inherent to handcrafted production and natural materials are not considered defects.
Trade Professionals
Do you offer a Trade Programme?
Yes. Interior designers, architects, decorators, hospitality professionals, and qualified industry members may apply for a Trade Account. Applications are reviewed individually.
Why should I create an account?
Creating an account allows you to save favourite pieces, request quotations, track orders, and manage your purchases. Approved Trade Account holders may also benefit from additional services and resources.
Editorial
Can I submit my work to Studio Fenice?
Yes. We welcome submissions from designers, artists, photographers, architects, makers, and creative practitioners whose work aligns with Studio Fenice’s editorial vision. Please contact us through our website with a brief introduction and relevant portfolio or supporting material.
How can I stay informed about new collections and editorials?
You may subscribe to our newsletter to receive updates on new collections, interviews, editorial features, exhibitions, and Studio Fenice news.
Contact
I have a question that isn’t answered here.
Our team will be pleased to assist you. Please contact Studio Fenice through our Contact page, and we will respond as promptly as possible.