Studio Fenice is committed to protecting your privacy and handling your personal information with transparency, integrity, and care.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, subscribe to our newsletter, contact us, or purchase products and services through Studio Fenice.

By using this website, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Studio Fenice is an international gallery and editorial platform dedicated to collectible design, contemporary craftsmanship, and independent creators.

For the purposes of applicable data protection legislation, Studio Fenice is the data controller responsible for the processing of your personal information.

For any questions regarding this Privacy Policy, please contact us through the contact information provided on this website.

2. Information We Collect

Depending on your interaction with Studio Fenice, we may collect the following information:

Information you provide

• Name
• Company name
• Billing and shipping address
• Email address
• Telephone number
• Purchase information
• Payment information (processed securely through third-party payment providers)
• Correspondence sent through our contact forms or by email

Information collected automatically

When you browse our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Operating system
• Device information
• Pages visited
• Time spent on the website
• Referring website
• Cookies and similar technologies

3. How We Use Your Information

Your information may be used to:

• Process and fulfil orders
• Arrange shipping and delivery
• Respond to enquiries
• Provide customer support
• Manage your account
• Send transactional communications relating to your purchases
• Send newsletters where you have provided your consent
• Improve our website and services
• Analyse website performance
• Prevent fraud and protect our business
• Comply with legal obligations

We do not sell your personal information.

4. Payments

Payments made through Studio Fenice are processed by trusted third-party payment providers.

Studio Fenice does not store complete payment card information on its servers.

Payment providers process your information in accordance with their own privacy policies and security standards.

5. Shipping & Logistics

Where necessary to fulfil your order, Studio Fenice may share your contact details and delivery information with shipping companies, freight forwarders, customs brokers, insurers, installation teams, or logistics providers involved in delivering your purchase.

Only the information necessary to complete your order will be shared.

6. Newsletter

If you subscribe to our newsletter, we will use your email address to send editorial content, product launches, exhibitions, interviews, and Studio Fenice news.

You may unsubscribe at any time by using the unsubscribe link included in every newsletter or by contacting us directly.

7. Cookies

Our website uses cookies and similar technologies to improve functionality, understand visitor behaviour, analyse website performance, and enhance your browsing experience.

You may control or disable cookies through your browser settings.

Disabling certain cookies may affect the functionality of parts of this website.

8. Third-Party Services

Our website may include links to third-party websites or integrate services provided by external companies.

These may include:

• payment providers;
• shipping partners;
• newsletter platforms;
• analytics providers;
• embedded video or social media content.

Studio Fenice is not responsible for the privacy practices of third-party websites or services.

We encourage you to review their respective privacy policies before providing personal information.

9. Data Retention

We retain personal information only for as long as necessary to:

• fulfil contractual obligations;
• comply with legal, accounting, and tax requirements;
• resolve disputes;
• enforce our agreements;
• protect our legitimate business interests.

When information is no longer required, it is securely deleted or anonymised where appropriate.

10. Data Security

Studio Fenice implements reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, misuse, alteration, or disclosure.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

11. International Transfers

Because Studio Fenice serves clients worldwide, your personal information may be processed or transferred outside your country of residence where necessary to provide our services.

Where required by applicable law, appropriate safeguards will be implemented to protect your information.

12. Your Rights

Subject to applicable law, you may have the right to:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of your information;
• object to certain processing activities;
• request restriction of processing;
• request data portability where applicable;
• withdraw consent where processing is based on consent.

Requests may be submitted using the contact details available on this website.

13. Children’s Privacy

Studio Fenice does not knowingly collect personal information from children under the age of sixteen (16).

If we become aware that such information has been collected unintentionally, reasonable steps will be taken to delete it.

14. Changes to This Privacy Policy

Studio Fenice may update this Privacy Policy from time to time.

The most current version will always be published on this website.

Continued use of the website following any updates constitutes acceptance of the revised Privacy Policy.

15. Contact

If you have any questions regarding this Privacy Policy or the way your personal information is handled, please contact Studio Fenice using the contact details provided on this website.